Shipping & Delivery

 

Processing times
We aim to process and dispatch orders within 48 hours of receiving payment, excluding weekends and public holidays.

Shipping methods & estimated timeframes (Australia Post)
We dispatch orders from Victoria via Australia Post with tracking. Estimated delivery timeframes after dispatch are:

Standard (Parcel Post): 2–4 business days (same state) / 3–6 business days (interstate)
Express (Express Post, if available): 1–2+ business days (same state) / 1–3+ business days (interstate)

These delivery timeframes are estimates provided by Australia Post only and may vary due to factors outside our control, including carrier delays, public holidays, weather events, and peak periods.

Shipping rates
Free Shipping: Free standard shipping when you spend over $100.
Standard Shipping: $11 throughout Australia
Express Shipping: $15 throughout Australia

Orders & tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available. Please allow some time for tracking updates to appear after receiving your tracking number.

Incorrect addresses
Please double-check your shipping address at checkout. If an address is entered incorrectly and the order is returned to us, we may, at our discretion:

  • charge an additional shipping fee to resend the order, or

  • cancel the order and refund the product cost, excluding any express shipping fees paid.

Delays & lost parcels
If your order is delayed or appears to be lost:

  • please check your tracking information first and contact Australia Post with your tracking number

  • if you still need assistance, please contact us and we will do our best to help.