Hoodie-Hoo Privacy Policy

Last updated: 28th February 2026

1. Who we are Hoodie-Hoo

("we", "us", "our") is an online retail brand based in Australia, offering hoodies, apparel, accessories and related products. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, interact with us, or make a purchase. By using our website or providing your personal information, you agree to this Privacy Policy.

2. What information we collect We may collect the following types of personal information:

Contact details (name, email address, phone number, billing and shipping address — if you place an order)

Subscription details (email address, and where applicable phone number, marketing preferences, and consent/opt-in records)

Payment details (processed securely by our payment providers; we do not store full card numbers)

Order and transaction information (products purchased, order dates, delivery information)

Marketing preferences and communication history

Technical and usage data (IP address, browser type, device information, pages viewed, time spent on site, referring URLs)

Any information you provide when you contact us for support, feedback or enquiries

3. How we collect your information

We collect personal information when: - You browse or use our website - You place an order - You sign up to our newsletter or marketing communications - You contact us via email, contact forms, social media, or other channels - You participate in promotions, surveys, or competitions. We may also collect certain technical data automatically using cookies and similar technologies.

4. How we use your information

We use your personal information to: - Process and fulfil your orders - Provide customer service and support - Communicate with you about your orders, deliveries and updates - Send you marketing communications (if you have opted in or if permitted by law) - Improve our website, products and services - Personalise your experience on our site - Detect, prevent, or investigate fraud and other illegal activities - Comply with legal obligations and our record-keeping requirements.

5. Legal basis for processing (for EU/UK visitors)

If you are located in the European Economic Area or the UK, our legal bases for processing your personal data include: - Performance of a contract (to process your orders and provide our services) - Legitimate interests (to run and improve our business, prevent fraud, and personalise your experience) - Consent (for certain types of marketing or cookies, where required) - Legal obligations (to comply with applicable laws and regulations).

6. Cookies and tracking technologies

We use cookies and similar technologies to: - Keep you signed in and remember your preferences - Understand how our website is used - Improve site performance and user experience - Support analytics and, where applicable, marketing or advertising. You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Marketing communications

If you subscribe to our newsletter or otherwise opt in, we may send you emails about new products, promotions, and updates from Hoodie-Hoo. You can opt out of marketing communications at any time by: - Clicking the "unsubscribe" link in our emails, or - Contacting us using the details in the "Contact us" section below. Please note that we may still send you non-marketing messages related to your orders, account, or important service updates.

8. Sharing your information

We may share your personal information with: - Service providers and partners who help us operate our business (e.g. website hosting, payment processors, couriers, email service providers, IT support) - Professional advisers (e.g. lawyers, accountants) where reasonably necessary - Authorities, regulators or law enforcement where required by law or to protect our rights, property, or safety. These third parties are only given access to the information necessary to perform their services and are required to handle your data securely and in accordance with applicable privacy laws. We do not sell your personal information.

9. International transfers

Some of our service providers or systems may be located outside Australia. Where your personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information, consistent with applicable privacy laws.

10. How we protect your information

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While we work hard to protect your information, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

11. How long we keep your information

We retain your personal information for as long as necessary to: - Provide our services and fulfil your orders - Comply with legal, tax and accounting obligations - Resolve disputes and enforce our agreements. When personal information is no longer required, we will take reasonable steps to delete or de-identify it.

12. Your rights

Depending on where you live, you may have rights in relation to your personal information, including: - Access: to request a copy of the personal information we hold about you - Correction: to request that we correct inaccurate or incomplete information - Deletion: to request that we delete certain information, subject to legal obligations - Restriction: to request that we limit how we use your information in certain circumstances - Objection: to object to certain types of processing (such as direct marketing) - Data portability: to request a copy of your data in a structured, commonly used format (where applicable). To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

13. Children

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it where appropriate.

14. Third-party links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this page regularly to stay informed.

16. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can contact us at:

Hoodie-Hoo Email: contact@hoodie-hooapparel.com.au